Legal

Cancellation & Refunds

Arcade Alliance Hosting’s Cancellations and Refunds Policy explains the process for canceling services and requesting refunds. We offer transparent terms for eligible refunds, cancellations, and chargeback procedures. Please review the policy for detailed information on how we handle cancellations, non-refundable items, and refund requests.

Cancellations and Refunds

1. Cancellation Policy

Account Cancellation

You may cancel your account at any time through our client portal or by contacting support.

Service Termination

We reserve the right to terminate services if our terms of service are violated, including non-payment or misuse.

2. Refund Policy

Eligibility for Refunds

Refunds may be issued within the first 30 days of service if the service was not provided as agreed or if the customer encounters significant issues.

Refund Requests

Refund requests must be submitted through our support ticket system, providing the necessary details to process the request.

3. Non-Refundable Items

Domain Registrations

Domain registration fees are non-refundable once the registration process has been completed.

Setup Fees

Setup fees for custom hosting plans or special configurations are non-refundable.

4. Pro-Rated Refunds

Partial Refunds

If you cancel your service before the end of the billing cycle, a pro-rated refund may be issued based on unused service time.

Refund Process

Refunds will be issued within 5-7 business days of approval, and will be credited back to the original payment method.

5. Chargebacks and Disputes

Chargeback Policy

If you initiate a chargeback or payment dispute, your account will be immediately suspended until the issue is resolved.

Dispute Resolution

If you have a dispute about a charge, please contact our support team directly before resorting to chargebacks or payment disputes.

6. Exceptions

Exceptional Circumstances

Refunds or cancellations may be considered under exceptional circumstances, such as service downtime or technical issues.

Contact Support

If you believe an exception applies to your case, please contact our support team for further review.

7. Changes to Policy

Policy Updates

We may update our cancellation and refund policy at any time. We will notify users of any significant changes.

Customer Notification

Any changes to the policy will be communicated via email or posted on our website, with the updated date indicated.